uang388 Privacy Policy

This page describes what we collect when you use uang388 and how we keep that data protected. We understand that your privacy matters—whether you access our platform from Jakarta, Surabaya, Bandung, Medan, or Semarang. Our privacy practices reflect standard data-protection principles: we collect only what is necessary, we encrypt sensitive information, and we do not sell your data to unrelated third parties.

When you create an account on uang388, register for slot tournaments, or request a withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, you share personal information with us. We use that information to verify your identity (KYC), process payments, and provide customer support. This policy outlines exactly how we handle it.

Our commitment is simple: we treat your data with the same care we treat your account balance. We do not misuse it, we do not expose it carelessly, and we honor your rights to access, correct, or delete it.

What we collect on uang388

We collect data in three main categories:

Account information: When you register, we collect your email address, chosen username, and password hash. We do not store your password in plain text.
Identity and verification data: To comply with KYC regulations and enable withdrawals, we ask for your government-issued ID (passport, national ID, or driver's licence), proof of address (utility bill, bank statement, or rental agreement), and date of birth. We store these securely and encrypt them at rest.
Payment data: When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we receive transaction confirmations and account details necessary to process refunds. We do not store full bank account numbers or credit card details—payment processors handle that securely on their own servers.
Play data: When you spin slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) or enter sportsbook markets (Liga 1, Piala AFF, Premier League), we log your actions, results, and balances. This data helps us investigate disputes and detect fraud.
Device and usage data: We log your IP address, device type (mobile, desktop, Android), browser type, and approximate geographic location (derived from IP). This helps us detect unauthorized access and enforce geographic restrictions where required by law.

Note: We do not collect biometric data, health information, or sensitive category data beyond what is necessary for account verification and payment processing.

How we use your data

We use uang388 user data for the following purposes:

Account management: We verify your identity, process your deposits and withdrawals, and maintain your account history and result archive.
Game and tournament operation: We calculate tournament payouts, settle game outcomes, and detect cheating or collusion.
Legal compliance: We comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations in supported jurisdictions. We may be required to disclose data to government authorities where local law demands it.
Customer support: When you contact us via in-app chat or email, we review your account data and play history to help resolve your issue.
Fraud and security: We analyse login patterns, withdrawal requests, and device changes to detect and prevent fraud, unauthorized access, and account takeover.
Service improvement: We review aggregated (non-identifying) usage patterns to improve our platform performance and user experience.

We do not use your data for direct marketing unless you explicitly consent. We do not sell your personal data to third-party advertisers or data brokers. We do not profile you based on sensitive characteristics.

Third-party processors and data sharing

Our uang388 platform relies on external service providers to deliver games and process payments:

Game providers: Pragmatic Play, PG Soft, Habanero, and other licensed game studios receive play data (spins, results, balances) to calculate game outcomes and tournament payouts. They operate under their own privacy policies and are contractually bound to protect your data.
Payment processors: mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment partner platforms receive only transaction details necessary to process your deposit or withdrawal. We do not share your full identity data with payment processors unless legally required.
Banking partners: For bank transfers via online payment, e-wallet, mobile banking, or local payment, we share your registered name, account number, and amount with the bank to settle the transaction.
Compliance and KYC services: If required by law, we may engage third-party ID-verification vendors to validate your documents. These vendors are under strict confidentiality obligations.
Data hosting: Our servers and databases may be hosted by cloud providers whose data centres sit outside your jurisdiction. Your data is encrypted in transit and at rest.

All third-party processors are contractually obligated to use your data only for the specific purposes we specify and to maintain reasonable security standards.

Your data rights on uang388

You can request a copy of all personal data we hold about you
You can correct inaccurate or incomplete information
You can request deletion of your account and associated data, though this closes your account permanently
You can object to certain processing, though this may limit your ability to use the platform
If we process your data based on consent, you can withdraw that consent at any time

Cookies and local storage

When you access uang388 via web browser, we use cookies and local-storage mechanisms to:

Keep you logged in across sessions (session cookies expire after a period of inactivity)
Remember your language preference and display settings
Detect and prevent fraud by tracking device fingerprints and login history

We do not use cookies for third-party advertising or tracking networks. You can disable cookies in your browser settings, but this may break features like auto-login and tournament leaderboard updates. Our Android app does not use cookies but stores session tokens in encrypted app storage.

How long we keep your data

We retain uang388 account data for as long as your account is active. Once you request account deletion, we retain only data required by law (transaction records for AML compliance, typically 5–7 years). We delete personal contact information, identity documents, and game play history after the legal retention period expires, unless you have an outstanding dispute or withdrawal pending.

Security measures

We protect your data using industry-standard encryption (SSL/TLS for transit, AES-256 for storage at rest). We enforce strong password requirements and offer two-factor authentication (2FA) to secure your account. Our servers are maintained in secure data centres with restricted physical access.

However, no security system is perfect. If we discover a data breach, we will notify affected users as required by law and take corrective action. We do not guarantee absolute protection against sophisticated attacks, but we maintain reasonable security practices consistent with our industry.

Children and minors

We do not knowingly collect data from individuals under the age of legal gaming in their jurisdiction. Our terms require account holders to be of legal age to enter gaming transactions in their region. If we discover a minor has opened an account, we suspend it and delete associated data.

How to contact us

If you have questions about our privacy practices, wish to exercise your data rights, or believe we have mishandled your information, contact our support team via in-app chat or email. You can also request data deletion or file a privacy complaint through our ticketing system. We will respond within standard business hours, typically within 24–48 hours.

For data-protection inquiries related to your specific jurisdiction, consult your local data-protection authority—we cooperate with regulatory bodies and follow applicable local laws governing personal data.

Updates to this policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will notify you via email or by displaying a notice on uang388's homepage. Continued use of our platform after such updates constitutes your acceptance of the new policy.

Our commitment to your privacy remains constant: we will never use your data in ways that contradict the core principles laid out here—minimizing collection, protecting it securely, and respecting your rights to access and control it.